UPDATED 9th November 2020
We continue to review and update our management plan for the current Coronavirus pandemic. This plan is intended to ensure that we are able to continue to provide products and services during this crisis. We have assumed that it is possible for someone with the virus to be assymptomatic but still infectious.
Able Living are currently not experiencing any unusual stock outages. NOTE! There are many products on our website that are special order only and are not routinely kept in stock.
VISITING A SHOWROOM
Our showrooms are open and continue to support your equipment needs. To assist us to protect the most vulnerable in our community, please do not enter our showroom, if you:
While visiting our showroom, we require that you:
We will be taking the following precautions in our showrooms:
If you are worried or at high risk from COVID-19, you are able to make a private appointment to our Heidelberg West showroom. For more information about private appointments, click here.
Our delivery service will continue as normal. However, please inform us if you fall into any of the following categories:
In these instances, we ask that, where possible, deliveries are delayed to a later date. A no-contact delivery will be required if a delay is not possible.
If you are in a vulnerable category and require a no-contact delivery, please let us know so that we can arrange it for you. We will leave the item near your front door or a nominated alternate location. We can send you a text message to confirm that the delivery has been completed and we have left the area.
Bulky items, such as recliners or beds, cannot be left at the front door as they require installation and setup.
In order to better protect Aged Care residents and patients in hospital, we will deliver products to the facility reception only or to any location designated by the facility. Where required, we will ask physios and OTs to meet us at the reception.
Our collection service is operating under revised conditions with certain areas being visited only on specific days. When you contact us to arrange collection of equipment, we will inform you of the next scheduled day that we are visiting your area. You will receive a call on the evening prior to confirm the collection and provide an approximate time window.
We are currently unable to collect equipment from homes that have occupants that meet any of the high risk criteria above.
NOTE! Any delays in collection of equipment will not affect hire fees paid. Hire fees will end when the collection is requested.
TRIALS & DEMONSTRATIONS
We are continuing to provide products for trial but are making some changes to our process to better protect our customers:
As of 9th November 2020, “change of mind” returns have been reinstated. Products returned for this reason must be:
Faulty products can be returned within the warranty period in accordance with consumer guarantees under Australian Consumer Law.
Thank you for your support of these measures. We are taking our responsibility of protecting the most vulnerable in the community seriously. We will continue to monitor the situation and will amend our response as the situation or the government dictates.