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  1. Home
  2. COVID-19 Precautions

COVID-19 Precautions

UPDATED 4th March 2022
We continue to review and update our management plan for the current Coronavirus pandemic.  This plan is intended to ensure that we are able to continue to provide products and services during this crisis.
 
STOCK SUPPLY
Able Living are currently experiencing some stock outages and longer than usual lead times on a small number of items due to widespread delays of freight and shipping coming into Australia.  NOTE! There are many products on our website that are special order only and are not routinely kept in stock. 
 
VISITING A SHOWROOM
Our showrooms are open and continue to support your equipment needs.  To assist us to protect the most vulnerable in our community, please do not enter our showroom, if you:
  • Have tested positive to Coronavirus and are considered an active case
  • A close contact of an active case
  • Have been tested for Coronavirus and awaiting results
  • Are experiencing any obvious symptoms of the virus, such as fever, coughing or respiratory issues
NOTE! In the event that someone from one of the above categories visits one of our showrooms, we may close the showroom at no notice to minimise the risk to other customers.
While visiting our showroom, we require that you:
  • Use hand sanitizer provided upon arrival
  • Do not attempt to shake hands with our team members
  • Maintain a safe distance from others (2m+ is best)
  • Keep your time in the showroom to a minimum
Face masks are not mandatory for customers, although it is strongly recommended to wear one while in our showrooms. Able Living staff will wear a mask whenever they are in the showroom. 
 
If you are worried or at high risk from COVID-19, you are able to make a private appointment to our Heidelberg West showroom.  For more information about private appointments, click here.
 
DELIVERIES
Our delivery service will continue as normal. However, please inform us if you fall into any of the following categories:
  • Have tested positive to Coronavirus and are considered an active case
  • A close contact of an active case
  • Have been tested for Coronavirus and awaiting results 
  • Are experiencing any obvious symptoms of the virus, such as fever, coughing or respiratory issues
In these instances, we ask that, where possible, deliveries are delayed to a later date. A no-contact delivery will be required if a delay is not possible.
If you are in a vulnerable category and require a no-contact delivery, please let us know so that we can arrange it for you.  We will leave the item near your front door or a nominated alternate location.  We can send you a text message to confirm that the delivery has been completed and we have left the area.
Bulky items, such as recliners or beds, cannot be left at the front door as they require installation and setup. 
 
COLLECTIONS
Our collection service is operating under revised conditions with certain areas being visited only on specific days.  When you contact us to arrange collection of equipment, we will inform you of the next scheduled day that we are visiting your area.  You will receive a call on the evening prior to confirm the collection and provide an approximate time window.   
We are currently unable to collect equipment from homes that have occupants that meet any of the high risk criteria above.
NOTE! Any delays in collection of equipment will not affect hire fees paid. Hire fees will end when the collection is requested.
 
TRIALS & DEMONSTRATIONS
We are continuing to provide products for trial but are making some changes to our process to better protect our customers:
  • We encourage therapists to collect products from one of our showrooms where practical.   
  • Where our representative must be present during the trial, we encourage holding the trial outdoors in a carport, garage or other undercover area (subject to client mobility and weather). 
  • Should any required attendee develop flu-like symptoms leading up to the trial, it would immediately be postponed and rescheduled for a later date.
PRODUCT RETURNS
Products returned due to "change of mind" reason must be:
  • Returned within 7 days of purchase
  • Unused
  • In original packing, if applicable  
Faulty products can be returned within the warranty period in accordance with consumer guarantees under Australian Consumer Law.
 
Thank you for your support of these measures. We are taking our responsibility of protecting the most vulnerable in the community seriously.  We will continue to monitor the situation and will amend our response as the situation or the government dictates.  
 
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ABN: 26 675 234 545

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Able Living’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Able Living’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 679-681 Whitehorse Road, Mont Albert VIC 3127. Our ABN is 26 675 234 545. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.