Able Living is monitoring the situation in regards to the COVID-19 virus closely through sources such as the World Health Organisation and Australian Health Department. As our products are intended for people who are also most at risk from this virus, we are being pro-active in our efforts to minimise its spread.
We have introduced a management plan that outlines our response to the situation. This plan is intended to ensure that we are able to continue to provide products and services during this crisis. We have assumed that it is possible for someone with the virus to be assymptomatic but still infectious.
Able Living are currently experiencing very minimal stock outages. However, these outages may increase as the impact of the Chinese shutdown is felt. It is hoped that Able Living Group and its suppliers have enough stock to minimise the duration of any outages or make alternative products available.
VISITING A SHOWROOM
Our showrooms remain open and continue to support your equipment needs. To assist us to protect the most vulnerable in our community, please do not enter our showroom, if you:
While visiting our showroom, we ask that you:
We will be taking the following precautions in our showrooms:
If you are worried or at high risk from COVID-19, you are able to make a private appointment to our Heidelberg West showroom. For more information about private appointments, click here.
Our delivery service will continue as normal. However, please inform us if you fall into any of the following categories:
In these instances, we are only able to deliver to your front door.
If you are in a vulnerable category and require a no-contact delivery, please let us know so that we can arrange it for you. We will leave the item near your front door or a nominated alternate location. We can send you a text message to confirm that the delivery has been completed and we have left the area.
Bulky items, such as recliners or beds, cannot be left at the front door as they require installation and setup.
In order to better protect Aged Care residents and patients in hospital, we will deliver products to the facility reception only. Where required, we will ask physios and OTs to meet us at the reception.
Our collection service is operating under revised conditions with certain areas being visited only on specific days. When you contact us to arrange collection of equipment, we will inform you of the next scheduled day that we are visiting your area. You will receive a call on the evening prior to confirm the collection and provide an approximate time window.
We are currently unable to collect equipment from homes that have occupants that meet any of the high risk criteria above.
NOTE! Any delays in collection of equipment will not affect hire fees paid. Hire fees will end when the collection is requested.
TRIALS & DEMONSTRATIONS
We are continuing to provide products for trial but are making some changes to our process to better protect our customers:
As of 1st April 2020, “change of mind” returns have been temporarily suspended due to the COVID-19 crisis. This is to safeguard our customers and our team from the risk of infection. For items purchased prior to 1st April, we will honour our standard 7-day policy if the item is unused and in original packaging. Faulty products can still be returned within the warranty period in accordance with consumer guarantees under Australian Consumer Law.
Thank you for your support of these measures. We are taking our responsibility of protecting the most vulnerable in the community seriously. We will continue to monitor the situation and will amend our response as the situation or the government dictates.