COVID-19 Precautions

Able Living is monitoring the situation in regards to the COVID-19 virus closely through sources such as the World Health Organisation and Australian Health Department. As our products are intended for people who are also most at risk from this virus, we are being pro-active in our efforts to minimise its spread.

We have introduced a management plan that outlines our response to the situation. This plan is intended to ensure that we are able to continue to provide products and services during this crisis. We have assumed that it is possible for someone with the virus to be assymptomatic but still infectious.

STOCK SUPPLY

Able Living are currently experiencing very minimal stock outages. However, these outages may increase as the impact of the Chinese shutdown is felt. It is hoped that Able Living Group and its suppliers have enough stock to minimise the duration of any outages or make alternative products available.

VISITING A SHOWROOM

Our showrooms remain open and continue to support your equipment needs. To assist us to protect the most vulnerable in our community, please do not enter our showroom, if you:

Have recently travelled overseas and visited virus hot spots
Have been in recent contact with a confirmed case
Are experiencing any obvious symptoms of the virus, such as coughing, sneezing or respiratory issues.

While visiting our showroom, we ask that you:

Use hand sanitizer or wash hands upon arrival
Do not attempt to shake hands with our team members
Maintain a safe distance from others (2 to 4m is best)
Place any hire returns in the designated area
Keep your time in the showroom to a minimum

We will be taking the following precautions in our showrooms:

Regular disinfection of surfaces such as door handles, counters and eftpos terminals, etc.
Using disposable gloves when handling returned hire goods

If you are worried or at high risk from COVID-19, you are able to make a private appointment to our Heidelberg West showroom. For more information about private appointments, click here.

DELIVERIES

Our delivery service will continue as normal. However, please inform us if you fall into any of the following categories:

Have recently travelled overseas and visited virus hot spots
Have been in recent contact with a confirmed case
Are experiencing any obvious symptoms of the virus, such as coughing, sneezing or respiratory issues

In these instances, we are only able to deliver to your front door.

If you are in a vulnerable category and require a no-contact delivery, please let us know so that we can arrange it for you. We will leave the item near your front door or a nominated alternate location. We can send you a text message to confirm that the delivery has been completed and we have left the area.

Bulky items, such as recliners or beds, cannot be left at the front door as they require installation and setup.

In order to better protect Aged Care residents and patients in hospital, we will deliver products to the facility reception only. Where required, we will ask physios and OTs to meet us at the reception.

COLLECTIONS

Our collection service is operating under revised conditions with certain areas being visited only on specific days. When you contact us to arrange collection of equipment, we will inform you of the next scheduled day that we are visiting your area. You will receive a call on the evening prior to confirm the collection and provide an approximate time window.

We are currently unable to collect equipment from homes that have occupants that meet any of the high risk criteria above.

NOTE! Any delays in collection of equipment will not affect hire fees paid. Hire fees will end when the collection is requested.

TRIALS & DEMONSTRATIONS

We are continuing to provide products for trial but are making some changes to our process to better protect our customers:

Therapists should consider whether a trial with the client present is actually required. Are there other ways to determine the suitability of the product?
We encourage therapists to collect products from one of our showrooms where practical.
Where an onsite trial is required, our representative will provide the products to the therapist at the front door or reception and will not enter the site, unless this is impractical (such as bulky or complex items).
Where our representative must be present during the trial, we encourage holding the trial outdoors in a carport, garage or other undercover area (subject to client mobility and weather).
Should any required attendee develop flu-like symptoms leading up to the trial, it would immediately be postponed and rescheduled for a later date.

PRODUCT RETURNS

As of 1^st April 2020, “change of mind” returns have been temporarily suspended due to the COVID-19 crisis. This is to safeguard our customers and our team from the risk of infection. For items purchased prior to 1^st April, we will honour our standard 7-day policy if the item is unused and in original packaging. Faulty products can still be returned within the warranty period in accordance with consumer guarantees under Australian Consumer Law.

Thank you for your support of these measures. We are taking our responsibility of protecting the most vulnerable in the community seriously. We will continue to monitor the situation and will amend our response as the situation or the government dictates.

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