UPDATED 23rd August 2021
We continue to review and update our management plan for the current Coronavirus pandemic. This plan is intended to ensure that we are able to continue to provide products and services during this crisis.
Able Living are currently experiencing some stock outages and longer than usual lead times on a small number of items due to widespread delays of freight and shipping coming into Australia. NOTE! There are many products on our website that are special order only and are not routinely kept in stock.
VISITING A SHOWROOM
Our showrooms are open and continue to support your equipment needs. To assist us to protect the most vulnerable in our community, please do not enter our showroom, if you:
NOTE! In the event that someone from one of the above categories visits one of our showrooms, we may close the showroom at no notice to minimise the risk to other customers.
While visiting our showroom, we require that you:
Note! As of 25th May 2021, face masks are mandatory for all customers and staff.
We will be taking the following precautions in our showrooms:
If you are worried or at high risk from COVID-19, you are able to make a private appointment to our Heidelberg West showroom. For more information about private appointments, click here.
Our delivery service will continue as normal. However, please inform us if you fall into any of the following categories:
In these instances, we ask that, where possible, deliveries are delayed to a later date. A no-contact delivery will be required if a delay is not possible.
If you are in a vulnerable category and require a no-contact delivery, please let us know so that we can arrange it for you. We will leave the item near your front door or a nominated alternate location. We can send you a text message to confirm that the delivery has been completed and we have left the area.
Bulky items, such as recliners or beds, cannot be left at the front door as they require installation and setup.
Our collection service is operating under revised conditions with certain areas being visited only on specific days. When you contact us to arrange collection of equipment, we will inform you of the next scheduled day that we are visiting your area. You will receive a call on the evening prior to confirm the collection and provide an approximate time window.
We are currently unable to collect equipment from homes that have occupants that meet any of the high risk criteria above.
NOTE! Any delays in collection of equipment will not affect hire fees paid. Hire fees will end when the collection is requested.
TRIALS & DEMONSTRATIONS
We are continuing to provide products for trial but are making some changes to our process to better protect our customers:
As of 9th November 2020, “change of mind” returns have been reinstated. Products returned for this reason must be:
Faulty products can be returned within the warranty period in accordance with consumer guarantees under Australian Consumer Law.
Thank you for your support of these measures. We are taking our responsibility of protecting the most vulnerable in the community seriously. We will continue to monitor the situation and will amend our response as the situation or the government dictates.