COVID-19 Precautions

UPDATED 23rd August 2021

We continue to review and update our management plan for the current Coronavirus pandemic. This plan is intended to ensure that we are able to continue to provide products and services during this crisis.

STOCK SUPPLY

Able Living are currently experiencing some stock outages and longer than usual lead times on a small number of items due to widespread delays of freight and shipping coming into Australia. NOTE! There are many products on our website that are special order only and are not routinely kept in stock.

VISITING A SHOWROOM

Our showrooms are open and continue to support your equipment needs. To assist us to protect the most vulnerable in our community, please do not enter our showroom, if you:

Have tested positive to Coronavirus and are considered an active case
A close contact of an active case
Have visited a listed exposure site
Have been tested for Coronavirus and awaiting results
Are experiencing any obvious symptoms of the virus, such as fever, coughing or respiratory issues

NOTE! In the event that someone from one of the above categories visits one of our showrooms, we may close the showroom at no notice to minimise the risk to other customers.

While visiting our showroom, we require that you:

Use hand sanitizer provided upon arrival
Check in using the Victorian Government QR code system
Do not attempt to shake hands with our team members
Maintain a safe distance from others (2m+ is best)
Place any hire returns in the designated area
Keep your time in the showroom to a minimum

Note! As of 25th May 2021, face masks are mandatory for all customers and staff.

We will be taking the following precautions in our showrooms:

Daily temperature checks of all staff
Daily staff attestations as per DHHS guidelines
Regular disinfection of surfaces such as door handles, counters and eftpos terminals, etc

If you are worried or at high risk from COVID-19, you are able to make a private appointment to our Heidelberg West showroom. For more information about private appointments, click here.

DELIVERIES

Our delivery service will continue as normal. However, please inform us if you fall into any of the following categories:

Have tested positive to Coronavirus and are considered an active case
A close contact of an active case
Have visited a listed exposure site
Have been tested for Coronavirus and awaiting results
Are experiencing any obvious symptoms of the virus, such as fever, coughing or respiratory issues

In these instances, we ask that, where possible, deliveries are delayed to a later date. A no-contact delivery will be required if a delay is not possible.

If you are in a vulnerable category and require a no-contact delivery, please let us know so that we can arrange it for you. We will leave the item near your front door or a nominated alternate location. We can send you a text message to confirm that the delivery has been completed and we have left the area.

Bulky items, such as recliners or beds, cannot be left at the front door as they require installation and setup.

COLLECTIONS

Our collection service is operating under revised conditions with certain areas being visited only on specific days. When you contact us to arrange collection of equipment, we will inform you of the next scheduled day that we are visiting your area. You will receive a call on the evening prior to confirm the collection and provide an approximate time window.

We are currently unable to collect equipment from homes that have occupants that meet any of the high risk criteria above.

NOTE! Any delays in collection of equipment will not affect hire fees paid. Hire fees will end when the collection is requested.

TRIALS & DEMONSTRATIONS

We are continuing to provide products for trial but are making some changes to our process to better protect our customers:

We encourage therapists to collect products from one of our showrooms where practical.
Where our representative must be present during the trial, we encourage holding the trial outdoors in a carport, garage or other undercover area (subject to client mobility and weather).
Should any required attendee develop flu-like symptoms leading up to the trial, it would immediately be postponed and rescheduled for a later date.

PRODUCT RETURNS

As of 9th November 2020, “change of mind” returns have been reinstated. Products returned for this reason must be:

Returned within 7 days of purchase
Unused
In original packing, if applicable

Faulty products can be returned within the warranty period in accordance with consumer guarantees under Australian Consumer Law.

Thank you for your support of these measures. We are taking our responsibility of protecting the most vulnerable in the community seriously. We will continue to monitor the situation and will amend our response as the situation or the government dictates.

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